An analysis of the application and scope of the unfair commercial practices directive. (PDF) (link opens in a new window)
Commissioned by DTI to analyse the key concepts found in the UCPD; to draw up an indicative list of the provisions of UK law which fall within the scope of the UCPD; and to prepare a detailed analysis of 5 domestic measures to consider how these might be affected by the UCPD.
Internet only
| 05/2112 | 18-05-2005 |
A4
202 Pages
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Cancellation of Contracts Made in a Consumer’s Home or Place of Work etc. Regulations 2008: Government response to the consultation. (PDF) (link opens in a new window)
Government response to the formal consultation (URN 08/579) on proposed new regulations. Includes summaries of responses to the consultation. See also impact assessment 08/993.
Internet only
| 08/829 | 12-06-2008 |
A4
44 Pages
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Cancellation of Contracts Made in a Consumer's Home or Place of Work etc Regulations 2008: a consultation document. (PDF) (link opens in a new window)
Closed consultation on new regulations extending to solicited visits, the cancellation rights and cooling-off period that consumers currently enjoy for unsolicited visits; and requiring written cancellation notices to be included within written contracts. Consultation period ended 22 April 2008. See Government response URN 08/829 and impact assessment 08/993.
Internet only
| 08/579 | 30-01-2008 |
A4
110 Pages
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Car servicing and repairs: mystery shopping research. (PDF) (link opens in a new window)
Results of the DTI mystery shopping research, carried out on the car servicing and repairs industry.
Internet only
| 02/1293 | 17-09-2002 |
A4
129 Pages
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Car servicing and repairs: research into trade and consumer interest in a national 'good garage' scheme. (PDF) (link opens in a new window)
Research into what the trade and consumers interest would be in a national 'Good Garage' Scheme.
Internet only
| 02/1292 | 17-09-2002 |
A4
106 Pages
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Code of practice for traders on price indications. (PDF) (link opens in a new window)
The code is addressed to traders and sets out what is good practice to follow in giving price indications in a wide range of different circumstances. The DTI consulted on proposed changes to the 1998 code followed informal consultation with major stakeholders - retailers, enforcers and consumer interests - on the changes they considered necessary to the code.
Internet only
| 05/1573 | 30-10-2005 |
A4
24 Pages
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Consultation on amendments to the Hallmarking Act 1973: amending the Hallmarking Act 1973 in respect of hallmarking articles made of mixed metals and to extend the exemption from hallmarking to goods made prior to 1950. (PDF) (link opens in a new window)
Closed consultation. Public consultation on proposed amendments to the Hallmarking Act 1973 in respect of widening the range of goods made from mixtures of precious metals and/or other materials permitted to be hallmarked and extending the exemption from hallmarking to goods made prior to 1950. Consultation ended 31 October 2006.
Internet only
| 06/1657 | 08-08-2006 |
A4
61 Pages
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Consultation on an amendment to the Textile Products (Indications of Fibre Content) Regulations 1986 and the replacement of the Textiles Products (Determination of Composition) Regulations 2006. (PDF) (link opens in a new window)
Closed consultation sought views on proposals for amendment of the Textile Products (Indications of Fibre Content) Regulations 1986 (“the 1986 Regulations”) and replace the Textile Products (Determination of Composition) Regulations 2006 (“the 2006 Regulations”) and implementation of Directives 2007/3/EC and 2007/4/EC in the UK. Consultation period ended 4 January 2008.
Internet only
| 07/1488 | 08-10-2007 |
A4
25 Pages
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Consultation on consolidating and simplifying the food orders: Government response. (PDF) (link opens in a new window)
Government response to the consultation on consolidating and simplifying the food orders (URN 04/1721).
Internet only
| 05/1981 | 30-09-2005 |
A4
16 Pages
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Consultation on draft guidance for business. Application of the Package Travel, Package Holidays and Package Tours Regulations 1992: definition of a 'package'. (PDF) (link opens in a new window)
Closed consultation. Consultation on the revised guidance for business on the definition of a 'package' in the Package Travel Regulations following the decision in the Court of Appeal on the applicability of the regulations to those providing leisure travel services. Consultation period ended 13 August 2007. See URN 08/536 for the Government response and 08/570 for guidance.
Internet only
| 07/1060 | 02-07-2007 |
A4
28 Pages
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Consultation on draft guidance for: the Package Travel, Package Holidays and Package Tours Regulations 1992: definition of a package. Government response. (PDF) (link opens in a new window)
Government response to the results of the consultation on draft guidance for definition of a package as regards package holidays (URN 07/1060). See also guidance 08/570.
Internet only
| 08/536 | 24-01-2008 |
A4
33 Pages
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Consultation on implementation of EU Directive 2008/122/EC on timeshare, long-term holiday products, resale and exchange contracts. (PDF) (link opens in a new window)
Responses by 1 October 2010. Consultation seeking views of business, consumers, enforcers and other interested parties on the proposed implementation and amendment of the current regulation of timeshare in the UK. Includes draft legislation, an impact assessment and the text of the Directive.
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| 10/500 | 09-07-2010 |
A4
131 Pages
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Consultation on the implementation of European directives 2006/2/EC and 2006/3/EC in the United Kingdom: government response. (PDF) (link opens in a new window)
Sets out the government's formal response to the responses received on the consultation (URN 06/1815) for implementing EU directives 2006/3/EC on textile fibre names and 2006/2/EC on methods for quantitative analysis of binary textile mixtures.
Internet only
| 07/551 | 04-01-2007 |
A4
7 Pages
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Consumer Protection from Unfair Trading Regulations: a basic guide for business. (PDF) (link opens in a new window)
A basic guide for businesses on compliance. Originally intended to help businesses to prepare for the introduction of the regulations which came into force on 26 May 2008.
Internet only
| 08/635 | 09-05-2008 |
A5
24 Pages
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Consumers, Estate Agents and Redress Bill: measures to strengthen and streamline consumer advocacy. Consumer redress schemes in gas, electricity and postal services: a consultation document. (PDF) (link opens in a new window)
Closed consultation on provisions in the Consumers, Estate Agents and Redress Bill for the regulated providers of gas and electricity and postal services to belong to redress schemes. Consultation period ended 27 September 2007. See URN 07/1737 for the Government response and URN 07/1736 for the impact assessment.
Internet only
| 07/1187 | 05-07-2007 |
A4
20 Pages
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Doorstep selling and cold calling. Consultation on proposals to improve consumer protection when purchasing goods or services in their home. (PDF) (link opens in a new window)
Closed consultation. Consulting with stakeholders on possible legislative changes to improve consumer protection when purchasing on their doorstep. The consultation is as a response to the Market study report by OFT on current doorstep selling practices. Consultation period ended 15 November 2004.
Internet only
| 04/1331 | 14-07-2004 |
A4
53 Pages
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Doorstep selling and cold calling. Statistical summary of responses to the public consultation. (PDF) (link opens in a new window)
Summary of responses to the consultation on doorstep selling (URN 04/1331).
Internet only
| 05/1614 | 06-10-2005 |
A4
33 Pages
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Doorstep selling and cold calling: regulatory impact assessment of doorstep selling and cold calling measures (recommended by OFT). (PDF) (link opens in a new window)
Final regulatory impact assessment analysing the impact of the seven options recommended by OFT in their report on doorstep selling (May 2004).
Internet only
| 06/1807 | 07-09-2006 |
A4
18 Pages
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Doorstep selling and cold calling: response to the public consultation. (PDF) (link opens in a new window)
Government response following the DTI's public consultation in 2004.
Internet only
| 06/1802 | 07-09-2006 |
A4
14 Pages
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Draft: guidance on price indications. General guidance for traders. (PDF) (link opens in a new window)
Draft general guidance to traders on how to avoid giving misleading price indications to traders. This was open for comment until 7 March 2008.
Internet only
| 08/602 | 20-02-2008 |
A4
36 Pages
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Government action plan on doorstep selling. (PDF) (link opens in a new window)
Action plan for following up the OFT report on the market study of doorstep selling and their recommendations to help improve protection for consumer buying goods or services in their homes.
Internet only
| 04/2288 | 14-07-2004 |
A4
2 Pages
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Government response to the consultation on implementing the Unfair Commercial Practices Directive. (PDF) (link opens in a new window)
Outlines the decisions taken about the best way to implement the EU Directive (2005/29/EC) on Unfair Commercial Practices, including what changes will be made to existing UK legislation.
Internet only
| 06/2121 | 11-12-2006 |
A4
14 Pages
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Guidance for business: changes to the Consumer Protection (Distance Selling) regulations 2000. (PDF) (link opens in a new window)
Changes to the UK Consumer Protection (Distance Selling) Regulations 2000. The regulations cover business to consumer contracts made at a distance without any face-to face contact. Changes affect contracts for the provision of services.
Internet only
| 05/2136 | 31-12-2005 |
A4
6 Pages
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Guidance for business: the supply of extended warranties on domestic electrical goods order 2005. (PDF) (link opens in a new window)
Guidance for businesses to help them implement the new regulations on selling extended warranties on domestic electrical goods - related to URN 05/549.
Internet only
| 05/562 | 12-01-2005 |
A4
28 Pages
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Guidance notes for traders: tackling misleading country of origin claims and counterfeit goods. (PDF) (link opens in a new window)
Misleading country of origin claims and counterfeit goods are two separate issues, with separate legal provisions in place to deal with offenders. However, the issues are often considered in the same light because of the similar motivation driving offenders and effect on legitimate traders. This guidance is intended to differentiate between the two issues and describe the legal measures in place to tackle both practices. It will tell you about what you can do to protect your business against these practices and offers tips on how you can avoid giving misleading country of origin claims.
Internet only
| 03/1779 | 31-10-2003 |
A4
8 Pages
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Guidelines for Government support for product labelling schemes. (PDF) (link opens in a new window)
The guidelines aim to provide a set of common principles to underpin policy making. They outline the options for Government involvement and highlight the various issues which require consideration before Government engages in a particular scheme. They are not intended to constrain innovative approaches to policy making or to prescribe how labelling issues should be tackled.
Internet only
| 02/1670 | 01-01-2002 |
A4
14 Pages
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Impact assessment of proposed Cancellation of Contracts Made in a Consumer's Home or Place of Work etc. Regulations 2008. (PDF) (link opens in a new window)
Impact assessment identifying the estimated costs and benefits of the new regulations relating to removing opportunities for unscrupulous traders to exploit the distinction between unsolicited and solicited sales, and to simplifying consumer rights by making the regulations easier for consumers, business and enforcement officers to understand. Relates to consultation URN 08/579, see also Government response 08/829.
Internet only
| 08/993 | 12-06-2008 |
A4
22 Pages
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Implementation of the Unfair Commercial Practices Directive: Government response to the consultation on draft Consumer Protection From Unfair Trading Regulations. (PDF) (link opens in a new window)
Sets out the Government's response to the comments received to the May 2007 consultation on draft Consumer Protection from Unfair Trading Regulations (URN 07/1047) implementing the Unfair Commercial Practices Directive (UCPD) and draft Business Protection from Misleading Marketing Regulations implementing the Misleading and Comparative Advertising Directive as amended by the UCPD. Records the key issues raised by the consultation responses and sets out the changes the Government is making to the Regulations.
Internet only
| 08/554 | 05-02-2008 |
A4
98 Pages
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Implementation of the Unfair Commercial Practices Directive: Government response to the consultation on how to frame criminal offences. (PDF) (link opens in a new window)
Government response to the consultation on how to frame criminal offences in the regulations implementing the Unfair Commercial Practices Directive (UCPD) that was published in December 2006.
Internet only
| 07/1046 | 29-05-2007 |
A4
24 Pages
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Indications of fibre content and the composition of fibre content in textiles: elastomultiester and polyactide. Consultation on the implementation of European Directives 2006/3/EC and 2006/2/EC. (PDF) (link opens in a new window)
Closed consultation. Seeks views on the government's proposals to implement into UK national law directives 2006/3/EC concerning textile names, and 2006/2/EC concerning certain methods for the quantitative analysis of binary textile fibre mixtures. Consultation period ended 22 Nov 2006.
Internet only
| 06/1815 | 30-08-2006 |
A4
60 Pages
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New help for consumers of energy and postal services: guidance to advisors. (PDF) (link opens in a new window)
Introduction to the new arrangements for help for consumers of energy and postal services. Explains the roles of Consumer Direct and Consumer Focus.
Internet only
| 08/1225 | 23-09-2008 |
A4
4 Pages
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Part 9 of the Enterprise Act 2002 (Information). (PDF) (link opens in a new window)
Closed consultation. Consultation by DTI on whether to amend Part 9 pf the Enterprise Act 2002 governing the release of consumer and competition information, to allow information to be released more easily for civil court cases. Consultation period ended 10 November 2005.
Internet only
| 05/1381 | 12-08-2005 |
A4
39 Pages
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Partial regulatory impact assessment (RIA): directive of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market (the unfair commercial practices directive). (PDF) (link opens in a new window)
Assessment of costs and benefits, based on previous consultation with business, consumer organisations and enforcement bodies. The RIA will be developed as the EU negotiations progress and will be used to inform the UK’s input into EU discussion.
Internet only
| 04/2331 | 28-02-2004 |
A4
16 Pages
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Partial regulatory impact assessment (RIA): transposition of the Unfair Commercial Practices Directive concerning unfair business to business commercial practices. (PDF) (link opens in a new window)
This RIA considers the decisions taken about the best way to implement the EU Directive (2005/29/EC) on Unfair Commercial Practices, including what changes will be made to existing UK legislation.
Internet only
| 06/2122 | 11-12-2006 |
A4
63 Pages
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Public consultation on a proposal to repeal the Trading Stamps Act 1964 and amend associated provisions by means of a regulatory reform order. (PDF) (link opens in a new window)
Closed consultation. Public consultation on a proposal to repeal the Trading Stamps Act 1964 and amend associated provisions by means of a regulatory reform order. Consultation period ended 20 August 2003.
Internet only
| 03/857 | 21-05-2003 |
A4
52 Pages
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Raising the maximum penalty for persistent misuse of electronic communications networks or electronic communications services to tackle silent calls. (PDF) (link opens in a new window)
Closed consultation. Consultation by the Department of Trade and Industry on a draft order raising the maximum penalty for persistent misuse of electronic communications networks or electronic communications services from £5,000 to £50,000, to tackle silent calls. Consultation period ended 24 January 2006.
Internet only
| 05/1616 | 31-10-2005 |
A4
19 Pages
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Regulatory impact assessment (proposal 1): the regulatory reform (Sunday trading) order 2004. (PDF) (link opens in a new window)
Assesses the costs and benefits for introducing the Regulatory Reform (Sunday Trading) Order 2004.
Internet only
| 04/598 | 22-01-2004 |
A4
5 Pages
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Regulatory impact assessment: amendments to the hallmarking act 1973. Articles of mixed-metals and exemptions. (PDF) (link opens in a new window)
Outlines changes to the Hallmarking Act 1973 on permitting a wider range of goods of mixed precious metals and mixed precious metals and other materials to be hallmarked and therefore legally marketed as being made of gold, silver or platinum. After the liberalisation of mixed metal/material goods, to put in place a new regime of exemptions for goods consisting of small amounts of precious metals. To extend the date by which goods manufactured before 1920 without a recognised hallmark are exempt from the 1973 act to goods manufactured before 1950.
Internet only
| 07/798 | 28-03-2007 |
A4
31 Pages
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Regulatory impact assessment: regulation of opening of large shops on Christmas day. (PDF) (link opens in a new window)
Assesses the likely costs and benefits to those affected by the proposed regulation which would prohibit large shops opening on any Christmas Day rather than only when it fell on a Sunday.
Internet only
| 03/1960 | 01-12-2003 |
A4
6 Pages
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Regulatory impact assessment: revision of the Price Marking Order 1999. (PDF) (link opens in a new window)
Estimates the costs and benefits of the UK implementation of Directive 98/6/EC, which requires that the prices of goods offered by traders to consumers must be unambiguous, easily identifiable and clearly legible.
Internet only
| 04/579 | 19-01-2004 |
A4
18 Pages
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Responses to Government consultation on amendments to the Hallmarking Act 1973 and Government response. (PDF) (link opens in a new window)
Details of the responses to Government consultation of 2006 (URN 06/1657) on changes to the Hallmarking Act 1973 - amending the Hallmarking Act 1973 in respect of hallmarking articles made of mixed metals and to extend the exemption from hallmarking to goods made prior to 1950.
Internet only
| 07/786 | 28-03-2007 |
A4
28 Pages
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Summary of responses to the consultation on implementing the EU directive on unfair commercial practices and amending existing legislation. (PDF) (link opens in a new window)
Summarises the 69 responses received to the DTI consultation paper published in December 2005 seeking views on how we should implement the unfair commercial practices directive, including how we should deal with 28 laws which overlap with the directive.
Internet only
| 06/1243 | 01-05-2006 |
A4
32 Pages
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Sunday shopping: national statistics: Sunday shopping module for DTI, December 2005 to January 2006. (PDF) (link opens in a new window)
Analyses the data DTI commissioned the Office of National Statistics to collect on Sunday shopping.
Internet only
| 06/1345 | 06-07-2006 |
A4
13 Pages
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Sunday shopping: Small Business Service focus group on Sunday shopping 8 February 2006. (PDF) (link opens in a new window)
A note of the Small Business Service Focus Group on Sunday shopping held on 8 February 2006.
Internet only
| 06/1356 | 13-07-2006 |
A4
6 Pages
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Sunday shopping: summary of responses to informal consultation on Sunday shopping hours January to April 2006. (PDF) (link opens in a new window)
Summary of the views expressed from 13 January to 14 April 2006, in response to DTI's call for views on the pros and cons of easing the restrictions on Sunday shopping hours.
Internet only
| 06/1383 | 06-07-2006 |
A4
8 Pages
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Sunday shopping: summary of stakeholder conference on Sunday shopping 10 May 2006. (PDF) (link opens in a new window)
Summarises the stakeholder conference on Sunday shopping held on 10 May 2006, at Westminster Central Hall.
Internet only
| 06/1344 | 06-07-2006 |
A4
24 Pages
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The effect of interest rate controls in other countries. (PDF) (link opens in a new window)
Report of Policis research into the effect of interest rate ceilings as a regulatory device in the credit industry in the USA, France and Germany.
Internet only
| 04/1681 | 26-08-2004 |
A4
48 Pages
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The effect of interest rate controls in other countries: technical appendix. (PDF) (link opens in a new window)
Technical appendix to report of Policis research into the effect of interest rate ceilings as a regulatory device in the credit industry in the USA, France and Germany (URN 06/1681).
Internet only
| 04/2369 | 26-08-2004 |
A4
93 Pages
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The Footwear (Indication of Composition) Labelling Regulations 1995: SI 1995 No.2489. Guidance notes. (PDF) (link opens in a new window)
Offers guidance for traders on the provisions of the regulations.
Internet only
| 01/767 | 01-05-1996 |
A4
3 Pages
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The Hajj and Umrah pilgrimages: important information for booking a pilgrimage package. (PDF) (link opens in a new window)
Consumer package travel advice for Hajj and Umrah pilgrimages.
Internet only
| 07/1166Y | 08-11-2007 |
A5
2 Pages
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The Hajj and Umrah pilgrimages: important information for organisers of package trips. (PDF) (link opens in a new window)
Advice for business package travel organisers for Hajj and Umrah trips.
Internet only
| 07/1167 | 04-09-2007 |
A4
2 Pages
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The impact of labelling schemes. (PDF) (link opens in a new window)
Provides information on research that has been carried out into the impact of product labelling schemes.
Internet only
| 04/2117 | 25-04-2002 |
A4
63 Pages
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The impact of labelling schemes. Appendix A: the questionnaire. (PDF) (link opens in a new window)
This questionnaire defined the type of information the researchers (Metra Martech) were looking for, recognising that not all the questions would be appropriate for all organisations and that some would need additional questioning. In particular, the researchers were seeking to concentrate on measurements of impact rather than definition or enforcement of schemes. They prepared a variant of the questionnaire that was posted on their web-site.
Internet only
| 04/2117/A1 | 25-04-2002 |
A4
5 Pages
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The package travel regulations: question and answer guidance for organisers and retailers. (PDF) (link opens in a new window)
Detailed guidance for organisers and retailers on the package travel, package holidays and package tours regulations 1992. Includes frequently asked questions and useful contacts.
Internet only
| 06/1640 | 24-11-2006 |
A4
13 Pages
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The Price Marking Order 2004: consultation on proposal to amend the provisions concerning a change to the VAT rate. (PDF) (link opens in a new window)
Closed consultation on a proposal to give business a 28 day period, instead of 14 days currently, to amend their prices when the VAT rate returns to 17.5% on 1 January 2010. Consultation period ended 23 November 2009. See also the Government response URN 09/1531.
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| 09/1367 | 23-10-2009 |
A4
10 Pages
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The proposed Timeshare, Holiday Products, Resale and Exchange Contracts Regulations 2011: consultation response form. (PDF) (link opens in a new window)
Response form for the consultation (URN 10/500) seeking the views of business, consumers, enforcers and other interested parties on draft regulations to implement Directive 2008/122/EC.
Internet only
| 10/500RF | 09-07-2010 |
A4
24 Pages
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The trading schemes guide. (PDF) (link opens in a new window)
Information on your rights and possible pitfalls when joining or participating in trading schemes.
Internet only
| 05/908 | 20-06-2005 |
A5
20 Pages
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The Unfair Commercial Practices (UCP) Directive: consultation implementing the EU directive on unfair commercial practices and amending existing consumer legislation. (PDF) (link opens in a new window)
Closed consultation. Consultation on options for implementing the unfair commercial practices directive. The directive (2005/29/EC) will introduce, for the first time into UK law, a general duty on all businesses not to trade unfairly with consumers. In particular, it will oblige businesses not to mislead consumers through acts or omissions; or subject them to aggressive commercial practices such as high pressure selling techniques. Consultation period ended 8 March 2006.
Internet only
| 05/1815 | 14-12-2005 |
A4
101 Pages
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The Unfair Commercial Practices (UCP) Directive: consultation on framing and enforcing criminal sanctions in the regulations implementing the Unfair Commercial Practices Directive. (PDF) (link opens in a new window)
Closed consultation. Following the 2005 consultation, this paper seeks views on whether the criminal offences in the regulations implementing the UCPD should be strict liability or mens rea offences. Consultation period ended 5 February 2007.
Internet only
| 06/2123 | 11-12-2006 |
A4
38 Pages
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The Unfair Commercial Practices (UCP) Directive: executive summary of the consultation implementing the EU directive on unfair commercial practices and amending existing consumer legislation. (PDF) (link opens in a new window)
Closed consultation. Executive summary of the full consultation URN 05/1815. Consultation period ended 8 March 2006.
Internet only
| 05/1908 | 14-12-2005 |
A4
13 Pages
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The Unfair Commercial Practices Directive: consultation on a draft EU Directive COM (2003) 356. (PDF) (link opens in a new window)
Closed consultation. The European Commission has proposed a Directive on unfair commercial practices. The proposed Directive includes a general prohibition on unfair business-to-consumer commercial practices and specific rules aimed at combating misleading and aggressive practices. The aim of this consultation is to seek views to inform the UK Government position for the forthcoming negotiations. Consultation period ended 17 October 2003.
Internet only
| 03/1167 | 22-07-2003 |
A4
53 Pages
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Timeshare: making the right choice. (PDF) (link opens in a new window)
A leaflet on consumer rights relating to the purchase of timeshares.
Internet only
| 03/727 | 31-03-2003 |
1/3 A4
4 Pages
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Weights and measures: consultation on consolidating and simplifying the food orders. (PDF) (link opens in a new window)
Seeks views on the proposed simplification of weights and measures food regulation which aims to protect consumers against being sold short weight or measure foods and alcoholic drinks. Consultation period ended 4 January 2005.
Internet only
| 04/1721 | 12-10-2004 |
A4
62 Pages
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What is a package? A guidance note for travel organisers. (PDF) (link opens in a new window)
A guidance note for UK travel organisers as to what constitutes a 'package' in package holiday terms. See also Government response URN 08/536 to consultation 07/1060 on this issue.
Internet only
| 08/570 | 24-01-2008 |
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11 Pages
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